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Helen Terblanche


Director: Helen Terblanche, has obtained a degree in Psychology in 2012 and prior to that she did some vocational work at Feliz Entertainment as a junior marketer in 2008-2009 and she acquired knowledge on coordination and assisting with marketing campaigns for the company. In July 2009 she started at Multichoice Africa as a CSR representative where she assisted clients telephonically with their technical and billing issues in the respective countires, such as Nigeria, Zimabwe, Angola and Mozambique etc. In 2010 till 2012 She made a decision to move from Video Entertainment ( MCA) to a Verpakt management where she worked as a CSR representative in the Portuguese market by doing client liaisons as well as telephonic support. In March 2012 after obtaining her degree in Psychology she started working at Network Finance as a recruitment consultant where she learned sales, setting interviews writing adverts, conducting client visits etc. In November 2012 she went back to Multichoice for a new position as an Operations support representative where she provided operational and technical support to the Southern Region countries, monitoring and supporting in country with the queries as well as churn campaigns and management of VIP subscribers. In 2015 She was promoted to Southern Region Supervisor where she developed and implemented policies and procedure for Africa, performed subscriber trend analysis and niche identification, implemented churn retention campaigns, conduct in country operational audits and disseminate the reports and action plans, Investigate and Assist with the implementation, deployment and roll out of new and updated business solutions and projects like payment methods, self-service channels, etc. With this amount of With this amount of Knowledge and skills acquired in the cooperate industry she has acquired a lot of skills which will add value to the MDH Recruitment Agency. Due to the degree in Psychology and the recruitment background she will add value on this new venture.

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